Caspian Solutions LLC – Privacy Policy

Introduction

Caspian Solutions LLC ("Caspian Solutions," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our websites, platform, products, and services (collectively, the "Services"), or when you otherwise interact with us. It also explains your rights and choices regarding your personal information.

By using the Services or providing us with personal information, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use the Services. This Privacy Policy is incorporated into our Terms and Conditions, and any terms not defined in this Policy have the meanings given to them in the Terms.

Jurisdiction: Caspian Solutions is a U.S.-based company, and our Services are intended for users in the United States. We do not specifically target or market to individuals in other countries. If you use our Services from outside the U.S., information you provide will be handled as described in this Policy and under U.S. law, which may differ from the laws of your country.

Information We Collect

We may collect several types of information from or about you, including both personal information and non-personal information. "Personal information" (or "personal data") generally means any information that identifies, relates to, or can be used to identify an individual. Below are the categories of information we collect and how we collect them:

Information You Provide to Us

When you interact with our website or Services, for example by filling out forms, creating an account, or communicating with us, you may provide personal information, such as:

• Contact Details: Your name, email address, phone number, mailing address, and other contact information. For example, when you fill out a "Contact Us" or demo scheduling form on our site, we ask for your name, email, and phone number.
• Account Information: If you register for an account or use our platform, we may collect login credentials (like username and password) and details related to your business or agency (such as your company/agency name, industry, business address, and payment information if you subscribe to paid services).
• Communication Content: If you contact us directly (via email, phone, or through the website), we will receive the content of your message or inquiry and any other information you choose to provide.
• Lead or Consumer Information: If you are an individual providing your information to request a service or quote (for example, to request information about insurance through a form powered by Caspian Solutions or one of our partners), you may provide personal details such as your name, contact information, and any information relevant to your inquiry.

Information We Collect Automatically

When you visit our website or use the platform, we (or our third-party partners) may automatically collect certain information about your device and usage of the Services. This may include:

• Usage Data: Details about how you use or interact with our Services, such as the pages or screens you view, the features you use, the links you click, the date and time of your visits, and the referral webpage or app that led you to our site.
• Device and Technical Data: Information about the device and internet connection you use, including your device's unique identifiers (like IP address or device ID), your browser type and version, operating system, language preference, and your device's region or location.
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and other tracking technologies to collect information about your browsing activities and to recognize you across different services and devices.

Information from Third Parties

We may receive information about you from third-party sources, such as service providers, integration partners, lead generation partners, and social media platforms. This includes marketing, analytics, and advertising data received through third-party tools, integrations, and platforms, including Meta (Facebook and Instagram).

Advertising, Analytics, and Meta Platforms

Caspian Solutions uses advertising, analytics, and measurement tools provided by Meta Platforms, Inc., including Meta Pixel and Meta Conversions API, to understand user interactions, measure campaign performance, track conversions, and deliver relevant advertising.

Through these tools, Meta may collect or receive information from our website and services and use that information in accordance with Meta's own privacy policies. This may include device information, browser data, usage activity, and interactions with advertisements.

For more information about how Meta processes data, please review Meta's Privacy Policy: https://www.facebook.com/privacy/policy

Use of WhatsApp Business Platform

Caspian Solutions processes WhatsApp messages and related metadata on behalf of its customers to provide CRM communication features using the WhatsApp Business Platform (Cloud API). This may include message content, phone numbers, timestamps, and delivery status data.

We share data with third-party service providers strictly for the purpose of providing our Services. This includes Meta Platforms, Inc. (WhatsApp Business Platform), which processes message delivery and messaging-related metadata.

Data Processor Role: Caspian Solutions acts as a data processor for WhatsApp message content and does not independently initiate messages to end users. Messages are sent solely at the direction of our customers.

For more information about WhatsApp's data practices, please review WhatsApp's Privacy Policy: https://www.whatsapp.com/legal/privacy-policy

How We Use Your Information

We use the personal information we collect for various purposes to operate and improve our Services, communicate with you, and conduct our business. The primary uses include:

• To Provide and Maintain the Services: We use your information to create and manage your account, to provide the features and services you request, and to process transactions.
• To Communicate with You: We use contact information to send you service-related communications, respond to inquiries, send administrative messages, and provide marketing communications (with your consent).
• For Lead Distribution and Resale: If you provide personal information as a potential lead, we use that information to connect you with relevant service providers.
• To Facilitate Transactions and Payments: If you make a purchase or subscribe to a paid plan, we use your information to process payments and handle billing.
• Analytics and Service Improvement: We use usage data, cookies, and analytics tools to understand how our Services are used and to improve our platform.
• Personalization: We might use your information to personalize aspects of the Service for you.
• To Ensure Compliance and Security: We may use information to monitor for suspicious or fraudulent activity, enforce our Terms and Conditions, and keep our platform safe and secure.
• Legal Obligations and Rights: We may process personal information to comply with legal requirements, such as tax and accounting rules, regulatory reporting obligations, or to exercise or defend legal claims.

Cookies and Tracking Technologies

Caspian Solutions uses cookies and similar tracking technologies to operate and enhance our website and Services. Cookies are small text files placed on your device when you visit a website. We use several types of cookies:

• Necessary Cookies: Essential for the website to function properly.
• Preferences Cookies: Allow our site to remember choices you make.
• Analytics Cookies: We use analytics tools (like Google Analytics) to understand website traffic and user behavior.
• Advertising and Tracking Pixels: We may use advertising pixels or tags from third parties like Facebook (Meta) Pixel or LinkedIn Insights.

We use cookies, pixels, and similar tracking technologies for analytics, attribution, remarketing, and advertising purposes, including conversion tracking through third-party platforms such as Meta. Users may manage or disable cookies through browser settings; however, disabling cookies may limit certain website features.

Your Choices for Cookies: You can accept or decline cookies through your browser settings. Please note that if you disable cookies, some parts of our website/Service might become inaccessible or not function properly.

Data Sharing and Disclosure

We may share personal information with the following categories of recipients:

• Service Providers: Service providers, vendors, and contractors that support our business operations, including hosting providers, payment processors, communications gateways, and analytics providers.
• Advertising and Analytics Partners: Advertising and analytics partners, including Meta Platforms, to measure campaign performance, track conversions, and deliver relevant advertising.
• Business Partners and Integrations: If Caspian Solutions partners with another company to offer a co-branded service or integration, we might share information with that partner with your consent.
• Clients (Insurance Agencies or Businesses) – Lead Information: If you are an individual who has provided personal information as a potential lead, we may share your information with our client businesses.
• Legal or Regulatory Authorities: Legal or regulatory authorities when required to comply with applicable laws, court orders, or government requests.
• Protection of Rights: Parties necessary to protect our legal rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

Caspian Solutions does not sell personal information to third parties for their own marketing purposes without your consent, except as described in the "Sale of Personal Information" section below regarding lead information.

Sale of Personal Information (Lead Information)

Under certain privacy laws (like the California Consumer Privacy Act, "CCPA"), disclosing or making available personal information to a third party for monetary or other valuable consideration may be considered a "sale" of personal information.

Lead Sales: If you are a consumer and you provide personal information as part of a request or inquiry, we may sell or transfer your personal information to one of our business clients (such as an insurance agency) to fulfill the purpose of your request.

Your Rights to Opt Out: If you prefer that we do not sell your personal information, you have the right to opt out. Contact us at privacy@caspiansol.com or +1 (813) 588-2590.

Your Rights and Data Deletion Requests

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete information.
• Deletion: You have the right to request deletion of personal information we have collected from you.
• Objection and Restriction: You may have the right to object to or restrict certain processing activities.
• Opt-Out of Marketing Communications: You can opt out of marketing emails by clicking "unsubscribe" or by replying "STOP" to SMS messages.
• Cookies & Tracking: You can control or delete cookies through your browser settings.

How to Request Data Deletion

To request deletion of your personal data, please contact us at privacy@caspiansol.com with the subject line "Data Deletion Request." Requests will be processed in accordance with applicable laws and regulations, typically within 30 days.

California and Certain State Residents: If you are a resident of certain U.S. states (including California under the CCPA/CPRA), you may have additional rights including the right to opt-out of sale/share of personal information and the right to non-discrimination for exercising your rights.

European Economic Area (EEA) Residents: If you are located in the EEA, you may have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

To exercise any of your rights, contact us at privacy@caspiansol.com or +1 (813) 588-2590.

Data Security

Caspian Solutions takes security measures seriously to protect your personal information from unauthorized access, use, alteration, and disclosure. We have implemented a combination of technical, administrative, and physical safeguards including encryption, access controls, security testing, and regular backups.

Despite our efforts, no security measure or system is infallible. We cannot guarantee that your information will be 100% secure at all times. Please use a strong, unique password and notify us immediately if you suspect any unauthorized access.

Data Retention

We will retain your personal information for as long as reasonably necessary to fulfill the purposes for which we collected it, as described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer have a legitimate need to process your personal information, we will either delete it, anonymize it, or securely store it and isolate it from further use until deletion is feasible.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

If you believe that we might have any information from or about a child under 13, please contact us so that we can investigate and address it promptly.

SMS / Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except for vendors strictly necessary to deliver our messaging services (e.g., SMS platforms, carriers, and delivery providers).

Consent applies per SMS campaign and is not transferable. You can opt out of any Caspian Solutions SMS campaign at any time by replying STOP, or get help by replying HELP. Message frequency varies. Message and data rates may apply. Carriers are not liable for any delayed or undelivered messages. See our SMS Terms & Conditions for full program details.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this Policy. If the changes are significant, we will provide a more prominent notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Services after any update to this Policy will constitute your acceptance of the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

We will do our best to respond to your inquiry in a timely and helpful manner, typically within 30 days or as required by applicable law. Your privacy is important to us, and we welcome your feedback. Thank you for trusting Caspian Solutions with your information.